The next time you’re in a situation where you’re not getting the performance out of a person that you need, try thanking them for doing what you want them to do – even if they haven’t done it yet. Most people will respond by trying to earn the appreciation you expressed. For example: You have [...]
Ever wonder what inspires creative people? Or how they find the courage to take risks, overcome obstacles, and follow their dreams? Leslie Halpern shares the techniques, attitudes and advice offered by creative people who have enjoyed documented success in her book, Passionate About Their Work: 151 Celebrities, Artists, and Experts on Creativity. The chapters are [...]
Is social media—Facebook, LinkedIn, Twitter, YouTube—a fad or the wave of the future? From a company policy perspective, the answer to that question doesn’t matter. The fact is that you need a social media policy that clearly defines what your employees may and may not say about your operation on social media sites—and you need [...]
When I was asked to review 30 Days to Social Media Success: The 30 Day Results Guide to Making the Most of Twitter, Blogging, LinkedIn, and Facebook by Gail Z. Martin (Career Press, $13.99), I was expecting something very basic and even geeky, like: Day 1, create a Facebook account; Day 2, create a LinkedIn [...]
The recent situation with the Yahoo! list that had used excerpts from at least one of my books without permission or attribution has sparked a number of discussions about when it is and isn't okay to republish someone else's work without specific authorization. One person told me that he thought as long as he [...]
Good news: Yahoo! has taken the Clever Homemaker's list down. Applause to Yahoo! for demonstrating respect for intellectual property rights. I hope the list owner has learned a lesson.I am grateful to Charlene Davis for bringing this to my attention and being responsive to Yahoo!'s requests for additional information. I also appreciate the support of [...]
Yesterday I sent an e-mail to Yahoo!’s copyright/IP agent, identifying myself as one of the authors whose work was being used on the CleverHomemaker’s list without proper attribution or permission. The e-mail I received in response to my initial complaint told me I had to provide my full name, signature, address, phone number, and [...]
Last week, Charlene Davis (my friend, colleague, and occasional co-author) joined a Yahoo! Group called Clever Homemaker. The group has 6,000+ members and Charlene thought the articles the list owner was posting about business were very well-written. Then she recognized one of the articles — it was actually excerpt from one of my books on [...]
Some customers are loyal; others will leave you on a whim. What can you do to keep those customers who are buying from you because it’s convenient but would switch to a competitor for a slightly lower price or because you have service failure? Consider making it so hard for them to leave that [...]
This morning I called Go Daddy tech support and had to wait for a few minutes before someone was available to help me. When the phone system gave me my estimated wait time, it then offered me this option to press 1 if I didn’t want to listen to music while I was on hold. [...]
