This morning I called Go Daddy tech support and had to wait for a few minutes before someone was available to help me. When the phone system gave me my estimated wait time, it then offered me this option to press 1 if I didn’t want to listen to music while I was on hold.
I’m sure Go Daddy isn’t the only company to offer this, but it was the first time I’ve come across it and I thought it was great. It let me leave my phone on speaker and work while I was waiting for the tech to come on the line without being distracted by music.
If your business phone plays on-hold music, consider asking your service provider about this option. Your callers will appreciate it.